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Feedback That Works: Building a Mission-Aligned Evaluation Model for Support Staff

Support staff are essential to the success of any school — but performance evaluations often feel disconnected, inconsistent, or purely administrative. This hands-on workshop guides participants in developing a simple, mission-aligned evaluation model tailored to support roles. You’ll learn how to set clear expectations, deliver meaningful feedback, and reinforce your school’s values in everyday performance conversations.

Course Content

Week One

Reframing Performance Evaluation

  • Why traditional models often fall short for support roles

  • Connecting performance criteria to mission, values, and role clarity

  • Identifying what great performance looks like in your context

Week Two

Designing Your Evaluation Framework

  • Creating simple, fair, and meaningful evaluation tools

  • Integrating goal-setting, feedback, and growth conversations

  • Balancing documentation with dialogue

Week Three

Making It Work in Practice

 

  • Training supervisors and building consistency across teams

  • Using feedback to support engagement and retention

  • Embedding evaluation into your school’s culture, not just its calendar

Learning Goals

 

Create Mission-Aligned Evaluation Systems
Design performance evaluation tools that reflect your school’s values, clarify role expectations, and define what great performance looks like for support staff.

Deliver Meaningful Feedback and Support Growth
Learn how to integrate goal-setting, constructive feedback, and development conversations into a simple, fair, and practical evaluation process.

Build a Culture of Consistency and Accountability
Equip supervisors to lead with clarity and confidence, ensuring that performance evaluation becomes a regular, supportive part of your school’s culture—not just a yearly task.

Course Facilitators

Ilaria Cortesi

Who should join this course

HR managers, operations leaders, support team supervisors, and any school leaders responsible for managing or evaluating non-teaching staff

Course Logistics

Course Start: 10 February 2026

Course Duration: 3 weeks

Course Meeting Dates: 10 Feb 2026 / 17 Feb 2026 / 24 Feb 2026

Course Start time: 13:00 CET

Course Weekly Meeting: 90 minutes 

Course Cost: USD 300

This course is an online course, where participants will have access to instructional materials through our learning management system and attend an online zoom meeting for further collaborative and peer to peer learning.

Maximum participants for this online course is 20 only. Register now!

Registration is not complete until payment has been received by Sage Consultancy.

All Course materials, Online discussions and participant  communication is managed through our learning management system.

Registration Deadline: 5 Feb 2026

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